FAQ
How are your prints made?
All prints are locally developed with our bespoke printing partners here in Vancouver B.C.
What type of paper do you use?
We offer our prints in both premium archival matte or lustre finishes. This ensures long term archival stability, and colour integrity of our prints.
*Please note our standard prints come without a border, but if you’d like to add one, kindly note this in your order.
Where do you ship to?
We currently only ship Canada wide, but can accommodate international shipping if needed. We also have local pick up available if you live in Vancouver B.C. Please send us an email or DM and we can chat further!
How long is your production process?
The production process takes approximately 3 business days to print. Please note this is in addition to shipping time.
When will I receive my order placed online?
Local shipping (within Greater Vancouver) typically takes 3-8 business days, after your order has been shipped. For the rest of the Canadian provinces, please allow up to 10 business days. Kindly note that shipping times are estimated due to high volumes with Canada Post during the holiday season, as well as Covid.
What is your return & exchange policy for prints?
All sales are non-refundable and non-exchangeable. All deliveries are shipped without tracking unless requested by you. If a package is lost during transit, please note that we're not responsible. If there is a mistake on your order, or the print was damaged upon delivery, please email us at hello@tuckshopprintsco.com and we'll definitely look into it for you!
Are custom print sizes available?
Yes! Let us know which print you would like and we can confirm if custom options would work for that particular print.
Still have questions? Shoot us an email at hello@tuckshopprintsco.com